So, I got an email about some changes to WotC's account structure. This affects things like the PlaneswalkerPoints account. You now have to sign up for a "Wizards Account". Fine, no problem there...in theory.
I tried to sign up, but it wants a DCI# and an Activation Code that it claims is printed on the card. Well, I've got my DCI card in my wallet. I've been using it for years. It's one of those plastic Magic Rewards cards that they sent in the mail after a certain number of tournament points. So, unlike a paper card, much of the ink has rubbed off. It either never had an Activation Code or that section has been completely wiped clean.
So, I clicked the "Wizards Account FAQ". It told me Contact Customer Support. So, I clicked that, and it says "To send us an email, you will need to log into your Wizards support account. If you do not have one, you can create one by going to the Wizards Accounts page."
So, in short, to get customer support on how to create an account, I must first create an account. Any clue how to remedy this situation?
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Aether Revolt was a revolting pre-release. As if Vehicles weren't frustrating enough, now you don't even have to crew them.
The surest way to solve any issues or answer any questions you might have is to contact customer service. If you need to contact customer service, you can do it one of these ways:
If you have a Wizards Account, you can contact customer service through wizards.custhelp.com.
If you do not have a Wizards Account, you can create one at accounts.wizards.com, and then use online help at wizards.custhelp.com.
If those options are not available to you, you can call us at any of the phone numbers found here, based on your region. Note that there are limitations to the amount and type of information that can be retrieved or given out over the phone due to privacy concerns, but our customer service representatives will do the best they can to address any issues you might have.
If you are contacting customer service, you can make the process go smoother and faster by including the following information in your email or having it ready when you call:
First and last name
DCI number
Date of birth
Email address registered with the account
Current email address (if different)
Any event information you can provide, such as the store name and location where you first received your DCI number or a recent event match record.
My partner will be having to call them as well. We think his Activation Number might have been attached to the other half of the DCI card the TO tore off when she gave us his card. Hope this helps you get it resolved!
I tried to sign up, but it wants a DCI# and an Activation Code that it claims is printed on the card. Well, I've got my DCI card in my wallet. I've been using it for years. It's one of those plastic Magic Rewards cards that they sent in the mail after a certain number of tournament points. So, unlike a paper card, much of the ink has rubbed off. It either never had an Activation Code or that section has been completely wiped clean.
So, I clicked the "Wizards Account FAQ". It told me Contact Customer Support. So, I clicked that, and it says "To send us an email, you will need to log into your Wizards support account. If you do not have one, you can create one by going to the Wizards Accounts page."
So, in short, to get customer support on how to create an account, I must first create an account. Any clue how to remedy this situation?
Emphasis mine:
Check for your region's phone number here: http://wizards.custhelp.com/app/answers/detail/a_id/2305/
My partner will be having to call them as well. We think his Activation Number might have been attached to the other half of the DCI card the TO tore off when she gave us his card. Hope this helps you get it resolved!
(Also known as Xenphire)