The whole "overpriced standard" stuff is a new fad ive been noticing, i avoid thoes sites like the plague just because they come off as greedy. Starcity games have always been liked that (since i started looking at their prices). Heck at one point they had Jace 2.0 listed as 100 bucks while almost every other store had it for less than 70 (btw this was after the release of wwk).
The one online store i use quite a bit tried using that mtg fanatic stunt on me once. I'll opt not to mention them just because they've been good to me everyother time besides that...anywho...i bought this one foil card for $2.50 while the foil was $2. Since i have some odd facination with shiny stuff i opted for the extra 50 cents just to get the card. Ironically, right after i placed my order the foil jumped to $12.50. Obviously they forgot to put the "1" in front...
Also, i've been hearing about these online trends more and more frequently,
Now, the owner of the site was gonna lose about 10 bucks on roughly a 100 dollar bill (i was getting back into standard so i basically bought a deck...no not jund!!), the owner decided to pull a stunt that they can't ship to an adress if the shipping and the billing are different if the bill is right under how much i ordered because of "insurance reasons".
While it does sound like a legitiment reason I just found it to be very coincidental. After a week of back and forth emails i told him ill pay extra S&H to split the bill into 2 if it'll make em easier on them.
Eventually the man conceeded and shipped my cards charging my original bill with that foil card. I'm sure it was made everything easier that the foil wasn't a hot item and the man knew i was a repeat customer. *I'm not entirely sure if the man was trying to pull that stunt or if it was a legitiment insurance problem i just find the circumstances very fishy.
What that MTGfanatic guy did was just purley bad business, while i can't blame the man because he was going to potentially be losing something short of a grand worth of profit on the deal, everything else about it is just wrong. Orders should be handled and shipped that day or the next day unless if its on a sat/sun. It was obvious this man was also following the hype and did a very poor job at hiding the fact he did. What the man should have done was take them off the site completly and say there was a stock error and atleast have the courtesy to keep it off the site for a week or two. Even though that is still a dirty trick, it is easier to accept the fact (atleast for me) that a vendor with potentially millions of magic cards might have misrepresented its inventory than to say "we wanted more money."
Atleast the man could have admitted his greed, but shipped one to you as a sorry for the inconvience
I've been noticing this trend more and more. But also, the average cost for magic singles have steadily been going up since ravnica. Right now in standard there is probably a couple dozen 20+ dollar cards, heck look at Jace 2.0 and baneslayer $50+??!! Back 8 years ago (sorry i'm a old timer and onslaught is still fresh in my mind!) the only actually money card i could think of at the time was Exalted Angel which was around 15-25 and every other card except wrath and BoP was 10 and under. With increased acess to internet creating netdecks in which joe schmoe's can buy their fnm dominating deck with just a few clicks. Also, they tournament scene is constantly changing (with the exception of that one overly dominating deck like jund) and wizards being more liberal with their functional reprints, reprints, and bannings/unbannings prices are fluctuating now.
Also, many of the smaller online stores don't come up with their prices, most usually spy off of other sites for their prices. Thoes big massive sites like starcity that are also complete with their own forums and massive tournament have a very large impact on card prices for everyone else...heck if they decided to put jace at 200 bucks for some reason, im sure many sites will reflect a massive change in one form or another.
Private Mod Note
():
Rollback Post to RevisionRollBack
If you see someone playing a control deck, the following strategy is considered acceptable: 1) Slowly reach upward 2) Grab your opponent firmly by the throat 3) Squeeze 4) ???? 5) Profit...and a fountain of red Kool Aid!!!
I think it is a pathetic practice. I am tired of cowardly online stores doing this. People keep saying to put yourself in their situation - Okay, if I was dealing in such a topsy turvy business as trading cards then I would keep my site up to date on prices and follow current market trends and tournament results.
Honestly, it's disgusting. Laziness should never be flipped for a profit. I remember the days when the customer always came first.
I had something very similar happen to me. I ordered some cards and I didn't hear from the store for a week. After waiting for almost a month I emailed and they said it must have been lost so they refunded me my money minus the shipping(so I was out the shipping). What a coincidence that I go check their website and the card in question is now like 15 dollars more. Can't be confirmed, but it made me mighty suspicious.
It was a mistake. They didn't treat you well. However, I'll bet it's in their terms of service and you accept those by buying from their site. It's not morally wonderful, but they're a business operating under a contract with each customer, and I'd wager this is covered under the agreement that nobody reads when you buy. Sucks to be you, and they're not being very helpful about it, but no matter how bad it is, they're allowed to and I wouldn't expect them to do otherwise.
Ah, it seems common to do this online now (ChannelFireball seems guilty of this in the past). I might suggest you PM the mod of this forum - you see how we have stickied threads per online retailers now? If we start a stickied thread here, post your experience there and others can read before ordering. Best that can be done for now?
Its not like this site does it all the time, im sure it would usually be tied to spectulation rather than tardiness. Tardiness would generally net you an apology and your ENTIRE order being shipped and possibly a little something else.
As with channelfireball...there are quite a few pro magic player (few im not too fond of). Since magic is basically their livelihood (probably spelt it wrong) im sure they would be highly prone to speculation...also they could probably use cards from their site for tournaments they participate in, which could take off the availability of some cards.
Private Mod Note
():
Rollback Post to RevisionRollBack
If you see someone playing a control deck, the following strategy is considered acceptable: 1) Slowly reach upward 2) Grab your opponent firmly by the throat 3) Squeeze 4) ???? 5) Profit...and a fountain of red Kool Aid!!!
As with channelfireball...there are quite a few pro magic player (few im not too fond of). Since magic is basically their livelihood (probably spelt it wrong) im sure they would be highly prone to speculation...also they could probably use cards from their site for tournaments they participate in, which could take off the availability of some cards.
Is it just me or did the thought of LSV cackling madly while sleeping in a bed of our "lost" or "raised price" cards cross anyone else's mind?
Seriously people, MTGFanatic and channelfireball have the most threads about them when issues arise. I don't know why people still keep supporting these stores. I'd rather pay an extra premium just to shop at SCG if I have to buy from an online dealer in the first place (I'll stick to eBay).
Private Mod Note
():
Rollback Post to RevisionRollBack
Quote from Matt McCullough »
I'm bad at magic, you're bad at magic, and Level 4 Pro Ari Lax is terrible at magic.
Is it just me or did the thought of LSV cackling madly while sleeping in a bed of our "lost" or "raised price" cards cross anyone else's mind?
Seriously people, MTGFanatic and channelfireball have the most threads about them when issues arise. I don't know why people still keep supporting these stores. I'd rather pay an extra premium just to shop at SCG if I have to buy from an online dealer in the first place (I'll stick to eBay).
Actually LSV is the one that came to my mind also lol...but not in bed. Lets go for the banana hammock on a bed of mythics!!!!! But ya i don't know why people keep supporting store that pull theos stunts. I'd also stay away from SCG also but im not a fan of their pricing tactics...but thats another story. I like my lower level dealers, their prices tend to be fairer and one angry customer is a little more hurtful than one from a bigger site. I also would check for if a dealer is a certified wotc dealer.
Private Mod Note
():
Rollback Post to RevisionRollBack
If you see someone playing a control deck, the following strategy is considered acceptable: 1) Slowly reach upward 2) Grab your opponent firmly by the throat 3) Squeeze 4) ???? 5) Profit...and a fountain of red Kool Aid!!!
Email them and link this thread, maybe then you'll get a proper refund/the cards you deserve.
This kind of service is absolutely disgusting, it is their fault that they are not up do date with fluctuating prices and they should pay the price, not loyal customers.
Actually LSV is the one that came to my mind also lol...but not in bed. Lets go for the banana hammock on a bed of mythics!!!!! But ya i don't know why people keep supporting store that pull theos stunts. I'd also stay away from SCG also but im not a fan of their pricing tactics...but thats another story. I like my lower level dealers, their prices tend to be fairer and one angry customer is a little more hurtful than one from a bigger site. I also would check for if a dealer is a certified wotc dealer.
SCG may have high prices, but they ship quickly and don't pull the "no longer in stock, raise price 200% and relist it hijinks".
eBay is the most cutthroat market there is to sell cards and trust me when i say you will get some really good deals buying and selling on eBay. The people who sell on eBay will live up to the shipping time and the auction or they get bad feedback and the price of their bids will go down. For instance in an unrelated topic i put a bid up on a wireless network adapter that was selling for 25-30 low for used and bids ending in 55-60 for brand new. I sold mine for 51$ shipped you want to know why? Because i have 100% positive feedback and i ship within 24 hours of purchase 100% of the time even if i have to walk 4 miles to the ups store. This will benefit me in the long run because people don't like getting ripped off. They they see that 24 hour shipping and look at all that feedback from people who bought things that are over 150$. They see all the amazing comments and they feel safe buying from me even more so that since they know there gonna get there stuff they shell out a little more than normal. More often than not im worried about customers ripping me off and not paying than i am about anything else. eBay is the way to go you just have to get a feel for it and know what your doing. The only thing i would not suggest is buying foils off ebay sometimes the prices can be a little ridiculous. Like right now there's a foil Jhoira of the Ghitu up for like 50$. That's like a 20$ foil at best.
I agree ebay is an awesome source, if you have the time and patience to play the bidding game. Most of the buy it nows are pretty expensive (some Gideons going for $70+) and you really can only find old cards/jank rares for good deals. But like I said, you can land some amazing deals if you like the auction style, I did get a Underground Sea for $35 a little while ago.
Well here's my two cents worth for what it's worth (about two cents probably :p). I bought a bunch of cards from various sites a while back - mostly older stuff for my Legacy deck. Of all the sites MtgFanatic was the only site to provide cards in the condition described (GamingEtc, Troll and Toad and the other website I bought from - the cards were not in the condition described - though I did get a discount from GamingEtc when I complained, still I woudl rather have had the NM/M cards I bought!!). Anyway, the fact they sent me a NM/M Alpha Savannah is a big deal to me.
As for the price changing - I don't think it's very good but it DEFINITELY is in their terms of service/contract (it says there that is prices change rapidly etc they may not honour your order, I just noticed this on my last order - I think this is probably quite common). So it's not really deceitful (in fact it's not at all). It's probably not best business practice (but really I care more about the quality of the cards, and as long as the prices are ridiculous, which sometimes they are at MtgFanatic, I will continue to buy from them). I certainly would have written a complaint to them though outlining clearly the situation - out of interest - did you do this? I'm sure they would have responded (as other sites did to my complaints) with some sort of amicable solution.
Hello,
This is Chris Tremblay from MtgFanatic.com. I figure since you are all bashing my company that I should take the opportunity to defend myself and my company.
Every one of our 15 Loyal retainers were sold on the same day because the item was under-priced due to a massive prive fluctuation. When a card barely sells and then all of the sudden you sell your entire stock in a single day, obviously something is wrong. Because of this, the orders were set aside. The reason for the late response was because I was not the person who personally set them aside and I only found out about it later in the week at which point I sent the email to this customer.
To make the following claim: "They are not honest, they don't play by the rules and just want to sell you cards if they're screwing you. " is slander and is entirely untrue. This customer is upset becuase he did not make $120 profit per item off the items he was intending to purchase from us. We clearly state the following on the checkout page BEFORE you place your order:
****
We Reserve the Right to Reduce the Purchase Quantity Of Any Item.
We reserve the right to reduce the purchase quantity of any item for any reason. Reasons that the purchase quantity may be reduced include the following but are not limited to:
Unable to find item.
If we are unable to locate an item due to inventory errors, item damage, etc...
Pricing Error.
As with any data entry job, there may be occasional data entry errors in which the listed price is incorrect. In these cases, we may reduce the quantoty of the item or remove the item from your order.
Rapid Price Fluctuations.
Due to the sometimes volatile nature of the collectible market, sometimes there are rapid price fluctuations. In these cases, we have the right to reduce the purchase quantity of an item.
If you purchase a large quantity of an item that has significantly changed in price, it is VERY likely that the purchase quantity of that item will be reduced. If you do not agree to these terms, please do not purchase large quantities of items, especially ones that have changed in price significantly.
***
The information is also on the following page:
Source: http://www.mtgfanatic.com/Company/FAQs.aspx?ID=262
As stated on our legal page, when a price changes in price significantly we reserve the right to reduce the purchase quantity of an item. An Item spiking from $40 to $160 is a significant price spike and therefore we reserve the right to reduce the purchase quantity.
You need to realize, companies are in business to make money. Lets do the math. We sold 15 Loyal Retainers for $40.00 which equals $600.00. Now, because the price went up to $160.00 I need to buy them back at AT LEAST $120.00 which is $1800.00 minus the $600.00 that I made for selling them for $40.00. I just lost $1200.00 by completing these transactions. So in maybe 4 orders, I just lost what many people make in an entire month. I could pay an entire months salary for one of our employess for what I just lost in a couple sales because of a price spike. No, you put YOURSELF in OUR shoes and then see what YOU think makes sense.
Put yourself in our shoes. If you own an item and you make a sale to us through our buylist, then the price of an item spikes, don't you reserve the right to not send us that item? Yes, you do. And in fact we have many dealers who sell us inventory all the time. This is a very common occurance. We are in the your shoes very often. But why would I expect anybody to sell me an item if it spiked in value overnight? The point of selling us items through our buylist is to make money. We cannot, make you, nor would we expect you to ship us that item.
*******************
Quote: "I would say it is deceitful".
Response:
Deceit is defined as follows - The action or practice of deceiving someone by concealing or misrepresenting the truth.
I specifically told the customer "This item was not listed at the correct price, so I am unable to ship these items at this time". This is exactly why we did not ship the item. Therefor, we are not mis-representing or concealing the truth.
Quote: Yes it's dishonest and deceitful and makes me want to go burn their houses down.
Response: So burning someone's house down is less morally wrong then not shipping you an item because it more than trippled in value and now my company is going to lose over $1200.00?
Its not like this site does it all the time, im sure it would usually be tied to spectulation rather than tardiness.
You are exactly right. This is very uncommon scenario. However, people are more apt to make a scene and complain when they are mad, than people are to post positive feedback when they are satisfied.
Usually, we even ship items when they go up in value a lot if only a play set is ordered because we assume somebody just needs the items for their deck. However, when people order 20 of them at a time it is obvious they are likely to sell them so we will reduce the quantity to a play set. However, this scenario was different because the value of the card did not go from $3.00 to $7.00, it went from $40.00 to $160. We can lose $20.00 on selling a few cards at a small loss, but losing $1200.00 is a big deal. For real people? Be somewhat realistic here with your complaints.
Well the stores that I usually deal with keep up with prices and sending cards on time. I have never had a problem like this before. I have seen cards marked at prices higher or lower than what they were and I basically have jumped at opportunities because of low prices. That is basically the store's fault. I agree they should not let you order more than a playset of the same card for each order.
You only lost money if $40 was less than what you paid for them. Yes, in order to buy more after the price jump you'd have to pay more per card, but you still made money on your initial investment.
Imagine you could make a living buying and selling lottery tickets. You buy them for $0.50 each and sell them for $1 each. You couldn't legitimately complain when one of the tickets you sold comes up a winner, could you? You still made your $0.50 profit. And when one of the tickets that you were unable to sell wins the jackpot, you get to collect. You're already getting the best of both worlds, so trying to squeeze out that little bit more is insulting to the customer.
For situations such as these, you should set a definite figure to which you'd reduce the number of cards that will be shipped. People assume you have the rule in place to prevent the people hoping to resell from buying 4+. The way it's worded now, you can freely reduce to number bought to 0, which kills people's trust in your website.
A big part of any business is making money, but another part is building customer trust, which in turn helps to make more money. Overall, you can't think that your prices are so great that you can treat people poorly and still do a lot of business. Conversely, you can't expect to have horrendous prices and expect to sell anything based on your reputation alone. It's a delicate balance and there's no definite right way to satisfy everyone, but there's definitely a way to piss people off.
The entire point is you never LOST any money. You were making back exactly what you wanted for the cards at that time.
You chose to screw people over and risk that someone would post on here or magictraders. You could have taken the profit you wanted at that time but you decided that 100$/more/card was worth risking being shown as one of these types of stores.
Also, he bought a card hoping it would jump in price. It did. But do you guys refund the people who bought Time Reversals for 20 dollars? I don't think so.
Private Mod Note
():
Rollback Post to RevisionRollBack
And then I'll brush, and brush
And brush, and brush my hair
Stuck in the same place I've always been
I feel like pw709 and JesusChristMD have summed up the points nicely, so I won't repeat what they say. I suppose this just weeds out an online store that I won't have to buy from in the future!
Seems like the problem here is that someone didn't read the legal page. The legal page is there to inform consumers of store policies. It would be one thing if this page were nonexistent, but it's there to protect the business from such an occurance. If you didn't want to agree to it, then you shouldn't have ordered from them. But I don't see anythign wrong with enforcing a policy a store has put in place for its own protection from such an occurance. Yeah, it's a bummer you didn't get the cards you wanted $80 cheaper than what you should be paying for them, and it woulda been nice if you did, but I can hardly blame the store for enforcing an existing policy that exists for exactly this reason. I mean, it's a posted policy. Your accusations would have merit if this policy didn't exist, but the fact that it does, and it's posted, doesn't mean anything except that the owner is choosing to enforce said policy. If you don't like it, don't shop there, but I don't think dishonest is the correct term here.
Private Mod Note
():
Rollback Post to RevisionRollBack
Legacy: TES
EDH: Grand Arbiter $tax, Freyalise Stompy, Mimeoplasm Death From the Grave
I feel like pw709 and JesusChristMD have summed up the points nicely, so I won't repeat what they say. I suppose this just weeds out an online store that I won't have to buy from in the future!
I feel the same way. Despite their policy, what the store did to this buyer was shady. Basically the store is saying "if you buy from us before we can adjust our prices to a rising price trend, we will refund your purchase".
Private Mod Note
():
Rollback Post to RevisionRollBack
To post a comment, please login or register a new account.
The one online store i use quite a bit tried using that mtg fanatic stunt on me once. I'll opt not to mention them just because they've been good to me everyother time besides that...anywho...i bought this one foil card for $2.50 while the foil was $2. Since i have some odd facination with shiny stuff i opted for the extra 50 cents just to get the card. Ironically, right after i placed my order the foil jumped to $12.50. Obviously they forgot to put the "1" in front...
Also, i've been hearing about these online trends more and more frequently,
Now, the owner of the site was gonna lose about 10 bucks on roughly a 100 dollar bill (i was getting back into standard so i basically bought a deck...no not jund!!), the owner decided to pull a stunt that they can't ship to an adress if the shipping and the billing are different if the bill is right under how much i ordered because of "insurance reasons".
While it does sound like a legitiment reason I just found it to be very coincidental. After a week of back and forth emails i told him ill pay extra S&H to split the bill into 2 if it'll make em easier on them.
Eventually the man conceeded and shipped my cards charging my original bill with that foil card. I'm sure it was made everything easier that the foil wasn't a hot item and the man knew i was a repeat customer. *I'm not entirely sure if the man was trying to pull that stunt or if it was a legitiment insurance problem i just find the circumstances very fishy.
What that MTGfanatic guy did was just purley bad business, while i can't blame the man because he was going to potentially be losing something short of a grand worth of profit on the deal, everything else about it is just wrong. Orders should be handled and shipped that day or the next day unless if its on a sat/sun. It was obvious this man was also following the hype and did a very poor job at hiding the fact he did. What the man should have done was take them off the site completly and say there was a stock error and atleast have the courtesy to keep it off the site for a week or two. Even though that is still a dirty trick, it is easier to accept the fact (atleast for me) that a vendor with potentially millions of magic cards might have misrepresented its inventory than to say "we wanted more money."
Atleast the man could have admitted his greed, but shipped one to you as a sorry for the inconvience
I've been noticing this trend more and more. But also, the average cost for magic singles have steadily been going up since ravnica. Right now in standard there is probably a couple dozen 20+ dollar cards, heck look at Jace 2.0 and baneslayer $50+??!! Back 8 years ago (sorry i'm a old timer and onslaught is still fresh in my mind!) the only actually money card i could think of at the time was Exalted Angel which was around 15-25 and every other card except wrath and BoP was 10 and under. With increased acess to internet creating netdecks in which joe schmoe's can buy their fnm dominating deck with just a few clicks. Also, they tournament scene is constantly changing (with the exception of that one overly dominating deck like jund) and wizards being more liberal with their functional reprints, reprints, and bannings/unbannings prices are fluctuating now.
Also, many of the smaller online stores don't come up with their prices, most usually spy off of other sites for their prices. Thoes big massive sites like starcity that are also complete with their own forums and massive tournament have a very large impact on card prices for everyone else...heck if they decided to put jace at 200 bucks for some reason, im sure many sites will reflect a massive change in one form or another.
Not a fan or supporter of New Magic
Honestly, it's disgusting. Laziness should never be flipped for a profit. I remember the days when the customer always came first.
http://forums.mtgsalvation.com/showpost.php?p=4557651&postcount=1
TheWarden's Creative Commons Music Pick Project (Retired):
http://forums.mtgsalvation.com/showthread.php?t=336498
As with channelfireball...there are quite a few pro magic player (few im not too fond of). Since magic is basically their livelihood (probably spelt it wrong) im sure they would be highly prone to speculation...also they could probably use cards from their site for tournaments they participate in, which could take off the availability of some cards.
Not a fan or supporter of New Magic
Is it just me or did the thought of LSV cackling madly while sleeping in a bed of our "lost" or "raised price" cards cross anyone else's mind?
Seriously people, MTGFanatic and channelfireball have the most threads about them when issues arise. I don't know why people still keep supporting these stores. I'd rather pay an extra premium just to shop at SCG if I have to buy from an online dealer in the first place (I'll stick to eBay).
My Trade List (long dead)
My Sales List (long dead)
">Foil Japanese Death and Taxes! (In progress, needs <10 cards)
Actually LSV is the one that came to my mind also lol...but not in bed. Lets go for the banana hammock on a bed of mythics!!!!! But ya i don't know why people keep supporting store that pull theos stunts. I'd also stay away from SCG also but im not a fan of their pricing tactics...but thats another story. I like my lower level dealers, their prices tend to be fairer and one angry customer is a little more hurtful than one from a bigger site. I also would check for if a dealer is a certified wotc dealer.
Not a fan or supporter of New Magic
My Trading Post
http://forums.mtgsalvation.com/showthread.php?t=226506
Same here.
And brush, and brush my hair
Stuck in the same place I've always been
This kind of service is absolutely disgusting, it is their fault that they are not up do date with fluctuating prices and they should pay the price, not loyal customers.
EDH
U Azami, Lady of Scrolls
GBGlissa, the Traitor
Modern
X Affinity
EDH
BUGTasigur, the Golden Fang (French 1v1)
Modern
RWG Burn
SCG may have high prices, but they ship quickly and don't pull the "no longer in stock, raise price 200% and relist it hijinks".
Please keep to subject of opening post or we'll have to close this thread.
Thanks.
61 confirmedBlaCk
As for the price changing - I don't think it's very good but it DEFINITELY is in their terms of service/contract (it says there that is prices change rapidly etc they may not honour your order, I just noticed this on my last order - I think this is probably quite common). So it's not really deceitful (in fact it's not at all). It's probably not best business practice (but really I care more about the quality of the cards, and as long as the prices are ridiculous, which sometimes they are at MtgFanatic, I will continue to buy from them). I certainly would have written a complaint to them though outlining clearly the situation - out of interest - did you do this? I'm sure they would have responded (as other sites did to my complaints) with some sort of amicable solution.
This is Chris Tremblay from MtgFanatic.com. I figure since you are all bashing my company that I should take the opportunity to defend myself and my company.
Every one of our 15 Loyal retainers were sold on the same day because the item was under-priced due to a massive prive fluctuation. When a card barely sells and then all of the sudden you sell your entire stock in a single day, obviously something is wrong. Because of this, the orders were set aside. The reason for the late response was because I was not the person who personally set them aside and I only found out about it later in the week at which point I sent the email to this customer.
To make the following claim: "They are not honest, they don't play by the rules and just want to sell you cards if they're screwing you. " is slander and is entirely untrue. This customer is upset becuase he did not make $120 profit per item off the items he was intending to purchase from us. We clearly state the following on the checkout page BEFORE you place your order:
****
We Reserve the Right to Reduce the Purchase Quantity Of Any Item.
We reserve the right to reduce the purchase quantity of any item for any reason. Reasons that the purchase quantity may be reduced include the following but are not limited to:
Unable to find item.
If we are unable to locate an item due to inventory errors, item damage, etc...
Pricing Error.
As with any data entry job, there may be occasional data entry errors in which the listed price is incorrect. In these cases, we may reduce the quantoty of the item or remove the item from your order.
Rapid Price Fluctuations.
Due to the sometimes volatile nature of the collectible market, sometimes there are rapid price fluctuations. In these cases, we have the right to reduce the purchase quantity of an item.
If you purchase a large quantity of an item that has significantly changed in price, it is VERY likely that the purchase quantity of that item will be reduced. If you do not agree to these terms, please do not purchase large quantities of items, especially ones that have changed in price significantly.
***
The information is also on the following page:
Source: http://www.mtgfanatic.com/Company/FAQs.aspx?ID=262
As stated on our legal page, when a price changes in price significantly we reserve the right to reduce the purchase quantity of an item. An Item spiking from $40 to $160 is a significant price spike and therefore we reserve the right to reduce the purchase quantity.
You need to realize, companies are in business to make money. Lets do the math. We sold 15 Loyal Retainers for $40.00 which equals $600.00. Now, because the price went up to $160.00 I need to buy them back at AT LEAST $120.00 which is $1800.00 minus the $600.00 that I made for selling them for $40.00. I just lost $1200.00 by completing these transactions. So in maybe 4 orders, I just lost what many people make in an entire month. I could pay an entire months salary for one of our employess for what I just lost in a couple sales because of a price spike. No, you put YOURSELF in OUR shoes and then see what YOU think makes sense.
Put yourself in our shoes. If you own an item and you make a sale to us through our buylist, then the price of an item spikes, don't you reserve the right to not send us that item? Yes, you do. And in fact we have many dealers who sell us inventory all the time. This is a very common occurance. We are in the your shoes very often. But why would I expect anybody to sell me an item if it spiked in value overnight? The point of selling us items through our buylist is to make money. We cannot, make you, nor would we expect you to ship us that item.
*******************
Quote: "I would say it is deceitful".
Response:
Deceit is defined as follows - The action or practice of deceiving someone by concealing or misrepresenting the truth.
I specifically told the customer "This item was not listed at the correct price, so I am unable to ship these items at this time". This is exactly why we did not ship the item. Therefor, we are not mis-representing or concealing the truth.
Quote: Yes it's dishonest and deceitful and makes me want to go burn their houses down.
Response: So burning someone's house down is less morally wrong then not shipping you an item because it more than trippled in value and now my company is going to lose over $1200.00?
President
http://www.mtgfanatic.com
You are exactly right. This is very uncommon scenario. However, people are more apt to make a scene and complain when they are mad, than people are to post positive feedback when they are satisfied.
Usually, we even ship items when they go up in value a lot if only a play set is ordered because we assume somebody just needs the items for their deck. However, when people order 20 of them at a time it is obvious they are likely to sell them so we will reduce the quantity to a play set. However, this scenario was different because the value of the card did not go from $3.00 to $7.00, it went from $40.00 to $160. We can lose $20.00 on selling a few cards at a small loss, but losing $1200.00 is a big deal. For real people? Be somewhat realistic here with your complaints.
President
http://www.mtgfanatic.com
Currently Playing:
T2 - Jund Wolf Ramp
T2 - Bant Pod
Legacy - Maverick
Imagine you could make a living buying and selling lottery tickets. You buy them for $0.50 each and sell them for $1 each. You couldn't legitimately complain when one of the tickets you sold comes up a winner, could you? You still made your $0.50 profit. And when one of the tickets that you were unable to sell wins the jackpot, you get to collect. You're already getting the best of both worlds, so trying to squeeze out that little bit more is insulting to the customer.
For situations such as these, you should set a definite figure to which you'd reduce the number of cards that will be shipped. People assume you have the rule in place to prevent the people hoping to resell from buying 4+. The way it's worded now, you can freely reduce to number bought to 0, which kills people's trust in your website.
A big part of any business is making money, but another part is building customer trust, which in turn helps to make more money. Overall, you can't think that your prices are so great that you can treat people poorly and still do a lot of business. Conversely, you can't expect to have horrendous prices and expect to sell anything based on your reputation alone. It's a delicate balance and there's no definite right way to satisfy everyone, but there's definitely a way to piss people off.
You chose to screw people over and risk that someone would post on here or magictraders. You could have taken the profit you wanted at that time but you decided that 100$/more/card was worth risking being shown as one of these types of stores.
Also, he bought a card hoping it would jump in price. It did. But do you guys refund the people who bought Time Reversals for 20 dollars? I don't think so.
And brush, and brush my hair
Stuck in the same place I've always been
EDH: Grand Arbiter $tax, Freyalise Stompy, Mimeoplasm Death From the Grave
I feel the same way. Despite their policy, what the store did to this buyer was shady. Basically the store is saying "if you buy from us before we can adjust our prices to a rising price trend, we will refund your purchase".