Last week I placed an order with Arrowstar Games for some prerelease Angel of Deliverance. They shipped the release foil instead. It happens (in fact, it's happened with three different sellers). I contacted them to let them know, and request the right card. They responded and said that they had mislabeled the cards and didn't have the prerelease version. They then offered to either refund me, or give me double the cost in store credit - already a cool move. I picked out two cards that were each a few cents more than the offered credit and asked for one of them, and they sent me both.
So, let's recap. They already offered me double store credit, then doubled it again by sending me both of my requests (and it was no mistake - the email I got said "What a shame that all that has happened. I'll hook you up and send both! Enjoy.") They've more than earned my repeat business (I placed another order on Friday, and it just arrived yesterday). Next time I need singles, I'm going back to Arrowstar.
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Last week I placed an order with Arrowstar Games for some prerelease Angel of Deliverance. They shipped the release foil instead. It happens (in fact, it's happened with three different sellers). I contacted them to let them know, and request the right card. They responded and said that they had mislabeled the cards and didn't have the prerelease version. They then offered to either refund me, or give me double the cost in store credit - already a cool move. I picked out two cards that were each a few cents more than the offered credit and asked for one of them, and they sent me both.
So, let's recap. They already offered me double store credit, then doubled it again by sending me both of my requests (and it was no mistake - the email I got said "What a shame that all that has happened. I'll hook you up and send both! Enjoy.") They've more than earned my repeat business (I placed another order on Friday, and it just arrived yesterday). Next time I need singles, I'm going back to Arrowstar.