1)
This is the story of the rage-inducing knife. This amusement park has a pretty expansive picnic area, and they schedule company picnics and family reunions constantly throughout the summer. This particular story occurred on the day of a labor Union picnic, one of the consistently nasty picnics too. These Union workers are incredibly entitled and feel the need to belittle my workers in a feeble attempt to validate their own sad existence. Nothing against labor Unions or Union workers in general, but these workers always try to put our poor teenage/college summer workers down.
In the midst of our lunch rush for the day, one large family ordered 5 whole pizzas (each one different) and proceeded to take up most of the tables in our dining area. Now behind on orders, I took over pizza making duties and started cranking them out. As the register worker (Lee) was getting through our line, I hear some lady from the back say, "Could we hurry this up? I ain't got all damn day!" Lee gave me a look and I just shook my head, knowing her to be a pretty rude worker. Finally the impatient lady got to the front of the line and ordered a whole Sausage pizza. As our menu clearly states, we only keep Pepperoni and Cheese pizzas on hand so Lee informed her that it would take ~8-10 minutes to make. Not happy, the customer started whining and asked what we had ready, to which we told her Pepperoni and Cheese only. She made a fuss about it but decided to take a Pepperoni for her family.
*Side note- As is standard procedure for us, we try to get the food to the customer as quickly as possible. Because of this, we usually end up placing the food in front of the customers before they finish paying.*
Well this lady decided to take the pizza and walk away before paying. Lee was already getting flustered with the long line so she wavered on what to do and let the lady sit down with her food but without receiving her drinks. After serving a few more customers, this lady pushed her way to the front of the line and gave us back the pizza saying, "This is nasty. I need a new pizza." Being a smart ass, Lee responded saying, "Well are you actually going to pay for this one?" This sparked an argument over whether she payed or not. I finally step in and show her the register tape, proving that she didn't pay. In a huff she pays and demands a sausage pizza be made fresh. I make the pizza and put it in the oven. The oven takes 7 minutes to run a pizza through, yet customers don't seem to grasp the concept that we cannot control how quickly the food comes out. After just 3 minutes, this lady shoves her way up to the counter and asks where her pizza is. After hearing our answer, she reaches over to the caddy where we put our knives, forks, napkins, and assorted condiments. To her apparent dismay, she thinks that there is hair in our knife bin. Since I'm not going to give out knives with hair in them, I pick up the 4 remaining knives and wipe out that bin. Since I've worked here so long I know that it wasn't hair in there but plastic shavings from the knives. Not wanting to pick a fight I just let her sit down and wait for her food. Once her pizza is done, Lee calls her up to the counter to pick it up. After getting her pizza she starts telling every customer in line about how disgusting my restaurant is and how we have hair in everything among other things (most notably how "my job could be done by a mentally challenged person." Now I'm a senior Engineering student at the University of Notre Dame so I'm an extremely intelligent person, not trying to brag, and it pisses me off to no end when the trash that frequents my restaurant insult my intelligence based on the fact that I work in food service).
At this point, I'm done with this lady. I walk out from behind the counter and start to talk to her,
"Ok ma'am that's enough," I say. "That wasn't hair in there, it was plastic shavings. They always show up when we reach the end of a box of knives. And I'd like it if you stopped spouting out lies about the cleanliness of my restaurant. I keep this place clean and don't appreciate baseless rumors to the contrary."
Not to be deterred she comes back with, "Oh well if it wasn't hair then why'd you clean it out and throw away all the knives?"
"First, there were 4 knives left in there. Second, I cleaned it out because regardless of what it actually is, I'd rather not have to deal with complaints about health code violations, be they true or not. Now please just eat your meal and then enjoy the rest of your day."
"Who the **** do you think you are?" She yells, "I'm a paying customer and you treat me like this? **** you!"
"Treat you in what way??" I ask incredulously. "I'm merely trying to diffuse a ridiculous situation."
"**** you kid! You think you're better than me while you make my ****ing food for me? Learn your place in life."
"Hahahahaha that's cute lady. I have an IQ of 152 (actual number) and use this job to pay for college. I'll be making more in one year than your whole family will make in 10 once I graduate. I use this job to pay my way through college, which you clearly never attended. Now if you continue swearing in front of these children, I'll have security come put you in their detention center."
"Are you ****ing kidding me? I'm a paying ****ing customer you retarded fatass!!!"
"Ha yeah and that money goes into my paycheck so thanks sweetheart."
At this point the husband is literally dragging this lady and their kids out the door. Having heard enough, I call security and tell them to come immediately. I didn't want to let this lady get away so I walked outside and told her, "Ma'am stay right where you are, security is on their way to kick you off the premises." This absolutely sent her into a rage. She started screaming obscenities at me and trying to get away from her husband to do god knows what to me. Security came sprinting up and saw the lady trying to rip my eyes out. They took my story, a few onlookers who were eating their food at the times' stories, and my workers' stories. When we all told them the same thing, they handcuffed the lady and took her away. I don't know exactly what they did with her, but I think they uncuffed her once she was outside the gates and made her wait for her family to leave and pick her up.